Terms of Use

Scope of Application

These General Terms and Conditions of Sale (“Terms”) apply to all orders and purchases made through the website belaniva.com (hereinafter referred to as the “Website”). By making a purchase, you agree to these Terms.

Company Contact

Email: info@belaniva.com

Formation of Contract

A contract between the customer and Belaniva is established when the customer places an order on the Website and we confirm the order. The order confirmation is sent via email once the order has been successfully submitted and registered.
We reserve the right to reject or cancel any order for legal or operational reasons.

Price and Payment

All prices displayed on the Website are stated in GBP (£) or in the applicable currency for the customer’s country and include applicable VAT.
Shipping costs are shown separately and are not included in the price, unless otherwise expressly stated.

Payment is made using the available payment methods on the Website (e.g., credit card, PayPal, bank transfer).
Payment must be completed at the time of ordering.

Delivery

Delivery will be made to the address provided by the customer.
We aim to dispatch products as quickly as possible. Delivery times vary depending on the destination and product availability, typically within 7 to 14 business days.
We are not responsible for delays caused by third parties (e.g., shipping companies).

We offer international shipping, and shipping costs are displayed at checkout.

Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason.
To exercise this right, the customer must notify us in writing (e.g., via email or letter).
Return shipping costs are borne by the customer unless the delivered product is incorrect or defective.

Products returned in their original condition (unused, undamaged, and in original packaging) may be returned within 14 days of receipt.
Once the return has been inspected, the purchase amount will be refunded.
Returns that do not meet these criteria may be rejected or partially refunded.

Warranty and Liability

All products sold on our Website are covered by statutory warranty rights.
We are not liable for damages caused by improper use of the products.
In all cases, our liability is limited to the purchase price of the product.

Privacy

We are committed to protecting your personal data and processing it only in accordance with our Privacy Policy.
For more information about how we handle your data, please refer to our Privacy Policy on the Website.

Changes to the Terms

We reserve the right to modify these Terms at any time.
Any changes will be published on the Website and will take effect upon publication.
Customers are responsible for regularly reviewing the Terms for updates.

Applicable Law

These Terms are governed by the laws of the United Kingdom.
Any disputes arising in connection with these Terms shall be submitted to the competent court at the company’s registered office in the United Kingdom.

Contact

If you have any questions or concerns regarding these Terms, please contact us at:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: info@belaniva.com