Privacy Policy

Data Controller

The website Belaniva.com is responsible for the processing of personal data in accordance with this privacy policy.

Contact Information:
Email: info@belaniva.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
(Opening hours: Monday to Friday, 10:00 AM–5:00 PM)

What Personal Data Do We Process?

We process the personal data you provide to us when using our services, making purchases on our website, or contacting us. The personal data we process includes:

  • First and last name
  • Gender
  • Contact details (delivery address)
  • Phone number
  • Email address
  • IP address
  • Additional information you actively provide (e.g. when creating an account, in correspondence, or in reviews)
  • Location information
  • Information about your activity on our website
  • Browser and device type
  • Account number
  • Document number (e.g. driver’s license or ID card if required for specific transactions)

Processing of Sensitive Data

Our website is not intended to collect data from visitors under the age of 16 without explicit consent from a parent or guardian. Since we cannot verify visitors’ ages, we encourage parents to monitor their children's internet use to prevent unauthorized data collection.

If we accidentally collect personal data from minors, please contact us at info@belaniva.com and we will promptly delete such information.

Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • Managing orders and payments
  • Sending newsletters and marketing materials (you can opt in or out at any time)
  • Customer support (e.g. for inquiries or order changes)
  • Sending order and delivery confirmations
  • Providing services (e.g. repairs, maintenance, after-sales support)
  • Fulfilling legal obligations (e.g. tax declarations)

The legal basis for processing your personal data is your consent, the necessity to perform a contract, or compliance with legal obligations.

How Long Do We Store Your Personal Data?

We only store your personal data for as long as necessary to fulfill the purposes listed above. For example:

  • Data related to orders or repairs/maintenance is stored for at least 7 years to comply with legal obligations.

Sharing of Personal Data with Third Parties

We do not sell your personal data to third parties. Data is only shared when necessary to fulfill our agreement with you or to meet legal obligations.
When third parties process data on our behalf (e.g. payment providers, delivery services), we ensure strong data protection through binding agreements.

Personal data may be shared with:

  • IT providers (e.g. web hosting, web developers)
  • Payment service providers
  • Delivery companies
  • Providers of customer chat functions
  • E-commerce platform evaluators

Apart from these cases, personal data is shared only with your consent or when required by law (e.g. in official requests).

Use of Cookies and Similar Technologies

Our website uses only technical, functional, and analytical cookies that do not compromise your privacy.
A cookie is a small text file stored on your device to ensure the website functions correctly and improves user experience.

You can disable cookies in your browser settings, but this may affect the functionality of the website.

Your Rights as a Data Subject

You have the right to request access to the personal data we process about you and to request correction, deletion, or restriction of processing.
You also have the right to object to the processing of your personal data or withdraw your consent, where applicable.

To access, correct, delete, or transfer your personal data, please send a request to info@belaniva.com.

Security of Your Personal Data

We take the security of your personal data very seriously and implement appropriate measures to protect it from misuse, loss, and unauthorized access.
Our security measures include:

  • Use of antivirus programs and firewalls
  • TLS encryption for secure data transfer
  • DNSSEC and SPF to prevent phishing and spam

If you believe your data is not adequately protected or suspect misuse, please contact us at info@belaniva.com.

Changes to the Privacy Policy

We reserve the right to update this privacy policy periodically. Any changes will be published on our website. Please check the policy regularly to stay informed about updates.

This privacy policy was last updated on 2025-03-03.